Privacy Policy

At LeucineOS ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered pharmaceutical manufacturing platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account.
• Profile Information: Additional information you choose to add to your profile.
• Payment Information: Billing address and payment method details (processed securely by our payment processors).
• Communications: Information you provide when contacting our support team or participating in surveys.
• Manufacturing Data: Quality management records, deviation reports, batch records, and other operational data you input into the Service.

Information Collected Automatically

• Usage Data: How you interact with the Service, including features used, pages viewed, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Log Data: Server logs including access times, pages viewed, and system activity.
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies.

2. AI and Machine Learning

LeucineOS uses artificial intelligence and machine learning to provide intelligent features such as root cause analysis, predictive quality insights, and automated recommendations. Here's how we handle your data in relation to our AI systems:

How AI Processes Your Data

• Our AI analyzes your manufacturing data to identify patterns, suggest root causes, and provide recommendations.
• AI processing occurs on secure, encrypted infrastructure with strict access controls.
• Your data is processed in real-time to deliver insights and is not retained by our AI systems beyond what is necessary to provide the Service.

Model Training and Your Data

• Your Content: We do not use your proprietary manufacturing data, deviation reports, or quality records to train our general AI models without your explicit consent.
• Aggregated & Anonymized Data: We may use aggregated, de-identified data that cannot be traced back to you or your organization to improve our AI models and Service.
• Opt-Out: Enterprise customers can opt out of any aggregated data usage through their account settings or by contacting us.

Third-Party AI Services

We may use third-party AI providers to power certain features. When we do, we ensure these providers maintain equivalent privacy and security standards, and your data is subject to strict data processing agreements that prohibit use of your data for training their models.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations and regulatory requirements

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to respond to legal process.
• Protection of Rights: To protect the rights, privacy, safety, or property of LeucineOS, our users, or others.
• With Your Consent: When you direct us to share your information.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• SOC 2 Type II compliance
• Role-based access controls and audit logging
• Secure data centers with physical security controls
• Employee security training and background checks

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations (including pharmaceutical regulatory requirements), resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your information.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@leucineos.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities, and compliance with applicable data protection frameworks.

9. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland:

• We process your data based on: contract performance, legitimate interests, consent, or legal obligations.
• You have the right to lodge a complaint with your local data protection authority.
• For data subject requests, contact our Data Protection Officer at dpo@leucineos.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect, use, and disclose.
• Right to delete your personal information.
• Right to opt-out of the sale of personal information (we do not sell personal information).
• Right to non-discrimination for exercising your privacy rights.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

12. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function properly.
• Analytics Cookies: Help us understand how you use the Service.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification). Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: